Posts Tagged: Call

Call Center Management

Posted December 21, 2015 by & filed under blog.

If you take a closer look at the BPO industry, you will find that many call centers have come up of late. These units are providing various voice and non-voice call center services to the business firms that outsource work from countries like USA and Canada, even Europe. However, just like their meteoric rise, many … READ FULL ARTICLE »

Call Center Management

Posted November 30, 2015 by & filed under blog.

Managing a call center is not an easy task, it’s quite complicated rather. However call center management can be simplified with proper tools such as Inova Solution’s Performance Tracker 2.0. It is a web based dashboard which helps the managers to work with real time facts and data, in order to make effective decisions and … READ FULL ARTICLE »

Protecting Reputation – PR Pros Allowing High-Profile Clients to Fail – Call a Reputation Czar Pt 1

Posted September 26, 2015 by & filed under blog.

Communication professionals (including public relations, public affairs, government affairs, both in-house and agency) have recently allowed several high-profile clients, in high-stake situations, fail. What was once assumed to be a major responsibility of those providing PR counsel has somehow been neglected, with very public, very significant consequences. Perhaps that is why Pfizer announced a new position–VP, Corporate … READ FULL ARTICLE »